CONTACT US

"VGROUTEXPORT" is JSC "LB CHEMISTRY"

We export high-quality Vietnamese grout products at affordable prices to your market.

We welcome inquiries and orders from all over the world.

Q: What is the minimum order quantity (MOQ)?
A: Our standard MOQ is 1 ton, though this may vary by product. Please contact us for specific requirements or customized orders.
Q: Can I request a sample before placing a bulk order?
A: Yes, we offer samples to verify product quality. There may be a cost associated with the sample, which may be refunded upon placing a bulk order.
Q: How long does it take to process and ship an order?
A: Processing time varies based on the product and order size. Generally, orders are processed within 7-15 days after payment
confirmation. Shipping time depends on the shipping method and destination.
Q: What shipping methods are available?
A: We typically offer various shipping options, including sea freight, air freight, and express delivery. The best option depends on the order size and urgency.
Q: Do you offer customized packaging or private labeling?
A: Yes, customized packaging and private labeling are often available upon request. Please discuss your specific requirements with our service team.
Q: How can I be assured of the product quality?
A: We provide quality assurance, including certificates and inspection reports. You can also request third-party inspection services for additional peace of mind.
Q: What should I do if there is a problem with my order?
A: If you encounter any issues, contact us immediately to resolve the matter. We offer support and return policies to address any defects or discrepancies.
Q: Can I change my order after it has been placed?
A: Changes to orders are possible before production starts. Once production begins, modifications may incur additional costs. Contact us as soon as possible to discuss any changes.
Q: Do you offer discounts for large orders?
A: Yes, discounts are usually available for bulk purchases. The discount rate depends on the order size and product type. Contact us to negotiate pricing.
Q: How can I track my shipment?
A: Once your order has been shipped, we will provide you with a tracking number and shipping details. You can use this information to monitor the progress of your shipment.
Q: What is your return and refund policy?
A: Our return and refund policy is designed to handle defective or incorrect products. Please contact us for specific policy details.

PRICE

Market-Leading Price 

SAMPLE

Sample is free, customer pays shipping fee 

PAYMENT TERM

T/T: 30% deposit and 70% balance against B/L copy

L/C: 100% irrevocable L/C at sight

SHIPPING

MOQ: 1 ton

Packing: as your request

Shipping: by sea or air 

International Express: DHL, FedEx, UPS, TNT and EMS